JOB DETAILS
Our client is a member of the NASDAQ-**Apply on the website**, the
Forbes Global **Apply on the website**, Fortune **Apply on the
website** and is ranked among the fastest growing companies in the
world. They are a product led digital corporation that provides
digital products, digital IT services, including technology,
consulting, and operations services. They are seeking a strong Team
Leader to lead a team of client support analysts for a global IT
organisation.
This group focuses on reviewing escalations, infractions, compliance,
and auditing.
The Team Leader will be responsible not only for managing day to day
operations of the team, people management, performance management, but
also help the client determine gaps in processes, identifying
innovative ways to solve problems upstream and scale our operations.
RESPONSIBILITIES:
Ensure adherence and achievement of SLA&#**Apply on the website**;s.
Working with Report Analyst to understand SLA trends.
Working with Quality Analyst to understand Accuracy trends and gaps.
Open communication with direct reports on performance.
Support Team Manager in meeting/exceeding project SLAs.
Open communication with Team Leads in other regions for global
alignment.
Bi-Weekly One on One with each direct report.
Use initiative to drive performance and improvement within the
project.
Manage stakeholder expectations.
Presenting performance based results/RCAs to Client.
Understanding HR policies.
Developing your direct reports.
REQUIREMENTS:
Minimum of **Apply on the website** years working in a
service/customer service/sales organisation.
Experience in any of KYC, ABC and / or vetting will be a distinct
advantage
Minimum of 1 years&#**Apply on the website**; experience leading a
team of **Apply on the website**+ team members in a rapidly changing,
team-focused environment.
Demonstrated capability in driving performance improvement and
managing people.
Excellent communication skills - written and oral.
Have an appetite for research and gathering data insights and the
ability to drive their team&#**Apply on the website**;s performances
to meet challenging targets,A high level of comfort working with cross
functional partners, and a strong analytical mindset.
BENEFITS:
Comprehensive benefits package.
Opportunity to join a newly formed and expanding team. For more
information on this role, or to discuss other potential opportunities
contact Gary Morrison on **Apply on the website** or gary.morrison Position: ?Team Lead - Global IT Organisation
JOB DETAILS
Our client is a member of the NASDAQ-**Apply on the website**, the
Forbes Global **Apply on the website**, Fortune **Apply on the
website** and is ranked among the fastest growing companies in the
world. They are a product led digital corporation that provides
digital products, digital IT services, including technology,
consulting, and operations services. They are seeking a strong Team
Leader to lead a team of client support analysts for a global IT
organisation.
This group focuses on reviewing escalations, infractions, compliance,
and auditing.
The Team Leader will be responsible not only for managing day to day
operations of the team, people management, performance management, but
also help the client determine gaps in processes, identifying
innovative ways to solve problems upstream and scale our operations.
RESPONSIBILITIES:
Ensure adherence and achievement of SLA&#**Apply on the website**;s.
Working with Report Analyst to understand SLA trends.
Working with Quality Analyst to understand Accuracy trends and gaps.
Open communication with direct reports on performance.
Support Team Manager in meeting/exceeding project SLAs.
Open communication with Team Leads in other regions for global
alignment.
Bi-Weekly One on One with each direct report.
Use initiative to drive performance and improvement within the
project.
Manage stakeholder expectations.
Presenting performance based results/RCAs to Client.
Understanding HR policies.
Developing your direct reports.
REQUIREMENTS:
Minimum of **Apply on the website** years working in a
service/customer service/sales organisation.
Experience in any of KYC, ABC and / or vetting will be a distinct
advantage
Minimum of 1 years&#**Apply on the website**; experience leading a
team of **Apply on the website**+ team members in a rapidly changing,
team-focused environment.
Demonstrated capability in driving performance improvement and
managing people.
Excellent communication skills - written and oral.
Have an appetite for research and gathering data insights and the
ability to drive their team&#**Apply on the website**;s performances
to meet challenging targets,A high level of comfort working with cross
functional partners, and a strong analytical mindset.
BENEFITS:
Comprehensive benefits package.
Opportunity to join a newly formed and expanding team. For more
information on this role, or to discuss other potential opportunities
contact Gary Morrison on **Apply on the website** or gary.morrison
We need : English (Good)
Type: Permanent
Payment:
Category: Others
